We understand that sometimes you may need to return a product. Our return policy ensures that you can do so easily and conveniently. Please read the following guidelines carefully.
2. Eligibility for Returns
- Time Frame: Returns must be initiated within 30 days of the purchase date.
- Condition: Items must be unused, unwashed, and in the original packaging with all tags attached.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Personal care items (e.g., cosmetics, sanitary goods)
4. How to Initiate a Return
- Online: Log into your account, go to the order history, and select the item(s) you wish to return. Follow the prompts to complete the return request.
- Email: Contact our customer service at support@instant-onlineshopping.com with your order number and reason for return.
5. Return Shipping
- Prepaid Label: We provide a prepaid shipping label for returns within the domestic region.
- International Returns: Customers are responsible for return shipping costs on international orders.
- Drop-off: Returns can also be dropped off at any of our retail locations.
6. Refund Process
- Inspection: Once your return is received and inspected, we will send you an email notification.
- Approval: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days.
- Partial Refunds: Items not in their original condition, damaged, or missing parts for reasons not due to our error may receive partial refunds.
7. Exchanges
- Defective/Damaged Items: If you need to exchange an item due to a defect or damage, please contact us immediately.
- Process: Follow the same steps as initiating a return. Indicate that you want an exchange, and we will process the replacement as soon as possible.
8. Late or Missing Refunds
- Bank Processing Time: It may take some time before your refund is officially posted.
- Contact Us: If you haven’t received a refund after 10 business days, please contact us at [instant-onlineshopping.com].
9. Contact Information
If you have any questions regarding our return policy, please contact our customer service team:
- Email: support@instant-onlineshopping.com
- Phone: (0214) 4518 5489
- Mailing Address: 838 Broadway, New York, NY 10003, USA